Shopping at OTHER/shop

Guidelines for Shopping with OTHER/shop

Placing your order with OTHER/shop

Once you have found the items(s) you wish to purchase please select the size you require.

To do this click on the size you require, the Size will then be underscored ( M ) indicating you have selected that size. Sizes will only be shown if they are in stock.

If you are unsure about sizing, please feel free to ask us at the store. You can get in touch via email: kinglyst@other-shop.com or by phone on 02077346846

To add to you basket please click BUY NOW.

Once you have finished adding to your Shopping bag please review your order before clicking CHECKOUT.

One Step Checkout

Please enter you details as requested on the Checkout page.

If you already have an account with OTHER/shop then please login, using your email address and password.

If you do not have an account you can create one at the same time as placing your order.

We recommend that you create an account with OTHER/shop as this will enable you to move through the checkout process faster, store multiple shipping addresses, view and track your orders in your account and much more.

Shipping – We ship Worldwide using a Tracked Carrier service

Shipping Charges will be added to your order

There is a standard shipping charge per Country no matter the size of the order.

UK £10

Europe including Russia £20

USA £30

Rest of World £30

Please see further information regarding Shipping in the “Shipping and Returns” section.

How to pay

Please note that we accept the following currencies

GBP (£)

EUR (€)

USD ($)

You can select the currency at the top of the web site and all our prices will be displayed in that currency.

The currency will be underlined when selected. ( GBP )

We accept payment through Credit Card or PayPal.

Please note that our Card payments are securely managed by SagePay and we accept the following.

Visa

Mastercard

Visa Debit

Solo

Maestro UK

Visa Electron

We also accept payment via PayPal, a secure and flexible way of paying for products online which is free to sign up for.

https://www.paypal.com/uk/webapps/mpp/home

Voucher / Discount Codes

Please enter your valid code in the Voucher box and click APPLY before PLACING YOUR ORDER

Confirmation of Order

On receipt of you order we will send you a confirmation email.

Amendment of order

We manage all orders from our store in Kingly Street in Central London and we start to process your order immediately we receive it.

If you wish to make a change to your order please contact the store immediately after receipt of your confirmation email either by telephone or email.

Store telephone number: +44 (0)20 7734 684

Email Address: kinglyst@other-shop.com

Order Processing

You will receive an email when the order is being processed, the email will also include a Tracking number which will enable you to track your order.

Please note at this stage no amendments can be made to your order.

When will I receive my order?

We want you to be totally happy with the service we provide and aim to process and have orders collected the same day they are placed

Orders placed Monday to Friday before 14.00 GMT will normally be collected on the same day by the carrier. For orders placed after 14.00 GMT Monday to Thursday these will be normally be collected by the carrier the following day.

For orders placed Friday after 14.00 GMT, orders placed on a Saturday and Sunday will be collected by the carrier on the first available working day.

In general, UK orders are usually delivered within 2 / 3 working days of receipt of the order.

Delivery time scales for International orders vary depending on the destination Country.

I have not received my order?

We use a carrier which provides a tracking service which greatly mimises lost packages.

Please use the tracking number in your order processing email to track your order.

Please contact the carrier if you have any problems with delivery of your order.

In the unlikely event that you do not receive your order please contact us on +44 (0)20 7734 684 or by email (kinglyst@other-shop.com).

Shipping and Returns

We ship Worldwide using a Tracked Carrier service

Shipping Costs

There is a standard shipping cost per Country no matter the size of the order.

UK £10

Europe including Russia £20

USA £30

Rest of World £30

Shipping

At OTHER/shop we offer a truly personal service with orders being processed from our Store in Kingly Street, Central London.

We always endeavour to ship your order to you as quickly as possible.

International shipping

Some products are not available for shipping to certain countries this is indicated on the product pages

In cases where your order is subject to tax and import duties you will be responsible for those costs.

Please see our terms and conditions - section 11.

When will I receive my order?

We want you to be happy with the service we provide aim to get most orders processed and collected the same day as they are place.

For orders placed Friday after 14.00 GMT, orders placed on a Saturday and Sunday will be collected by the carrier on the first available working day.

In general, UK orders are usually delivered within 2 / 3 working days of receipt of the order.

Delivery time scales for International orders vary depending on the destination Country.

I have not received my order?

We use a carrier which provides a tracking service which greatly mimises lost packages.

Please use the tracking number in your order processing email to track your order.

Please contact the carrier if you have any problems with delivery of your order.

In the unlikely event that you do not receive your order please contact us on +44 (0)20 7734 684 or by email (kinglyst@other-shop.com).

U.K. Returns

If for any reason you wish to return or exchange an item that you have purchased from us, please keep all documentation and contact the store within seven days of receiving the item either by telephone on 0207 7734 6846 or by email (kinglyst@other-shop.com.

If we have sent you the incorrect size or the item is faulty then the item will be collected free of charge at you convenience from any address that you wish please contact the store either by telephone on 020 7734 684 or email (kinglyst@other-shop.com) to arrange collection.

If you do not require the item or have ordered the incorrect size then the item must be posted via a recorded delivery service, clearly marking the package as “RETURN” using the Shop address below.

Sale items must be posted via a recorded delivery service, clearly marking the package as “RETURN” using the below address.

OTHER/shop

21 Kingly St

London, W1B 5QA

Returns to Store

We are able to accept U.K. returns in our store in Kingly Street. If you do wish to return an online order to the store please ensure you bring all documentation to help process the return.

International Returns

If for any reason you wish to return or exchange an item that you have purchased from us, please keep all documentation and contact the store within seven days of receiving the item on +44 (0)20 7734 6846 or by email (kinglyst@other-shop.com).

If we have sent you the incorrect size or the item is faulty then the item will be collected free of charge at you convenience from any address that you wish please contact the store either by telephone on +44 (0)20 7734 684 or by email (kinglyst@other-shop.com).

Sale items must be posted via a recorded delivery service, clearly marking the package as “RETURN” using the below address.

OTHER/shop

21 Kingly St

London, W1B 5QA

Guidelines for Shopping with OTHER

Cancellation of Order

The UK Distance Selling Regulations advise that you have seven working days to cancel the contract for your order with us and we will issue you with a full refund.
The seven working days starts from the day after you receive your order.
We need written confirmation of cancellation from you, so you'll need to contact us quoting your order number.
If you have already received your order, you will need to return all of the items in the order.
The items must be in their original condition and will be inspected once we have received them.
We aim to accept all returns. In the unlikely event that an item is returned to us in an unsuitable condition, we may have to send it back to you.
If we do not receive the cancelled order back, we may arrange to have them collected at your cost.

Please see our Terms and Conditions (section 9) for full details on cancelling an order.